Refund policy
Return and Refund Policy
We take pride in delivering high-quality custom print solutions tailored to your specific needs. Our commitment to excellence ensures that every product we create meets our stringent quality standards and your expectations.
No Returns or Refunds on Custom Orders
Due to the custom nature of our products, all sales are final. We cannot accept returns or offer refunds once an order has been placed and production has commenced. This policy is in place because each item is uniquely customized and cannot be restocked or resold.
Exceptions - Incorrect Specifications
We stand behind the accuracy of our work. If your order does not match the specifications you provided due to an error on our part, we are committed to making it right. In such cases, please contact us within 7 days of receiving your order to discuss the issue.
Upon reviewing the discrepancy, we may offer one of the following resolutions at our discretion:
- Reprint: If the error is ours, we will reprint the affected portion of your order at no additional cost to you.
- Partial Refund: Depending on the nature and extent of the error, we may determine that a partial refund is appropriate. The amount of any partial refund will be determined on a case-by-case basis, taking into account the specifics of the issue.
Process for Reporting Issues
To report an issue with your order, please follow these steps:
- Contact Us: Reach out to our customer service team via email at sales@760print.com within 7 days of receiving your order. Please include your order number, a detailed description of the issue, and any relevant photographs documenting the discrepancy.
- Review: Our team will review your claim and may contact you for further information. We aim to resolve all issues promptly and will keep you informed throughout the process.
- Resolution: Once we have assessed the situation, we will inform you of the resolution - whether it be a reprint or a partial refund.
Limitation of Liability
Please note that our liability is limited to the cost of the affected products. We are not liable for indirect losses or damages arising from a mistake in your order.
Changes to This Policy
760 Print reserves the right to modify this return and refund policy at any time. We will communicate any changes by updating the policy on our website. Your continued use of our services after any changes signifies your acceptance of these changes.
Contact Us
If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us at sales@760print.com. Our team is here to ensure your satisfaction with every custom print order from 760 Print.
Thank you for choosing 760 Print for your custom printing needs. We look forward to serving you with excellence.